Privacy Policy

This Privacy Policy explains how Plato Master Technology Limited and its affiliates ("PlatoVPS," "we," "our," or "us") collect, use, disclose, store, and protect personal data in connection with our websites, applications, client areas, support systems, billing portals, marketing pages, and related services that link to this Privacy Policy (collectively, the "Services").

This Privacy Policy describes the types of personal data we collect, how we use and disclose that personal data, and the rights and choices available to individuals regarding their personal data.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

---

1. Personal Data We Collect

"Personal data" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. Personal data does not include anonymous, de-identified, or aggregated information.

We collect the following categories of personal data:

1.1 Personal Data You Provide to Us

We collect personal data that you provide directly to us for business or commercial purposes, including when you:

• create an account;
• place an order for VPS or related services;
• submit billing or payment information;
• contact customer support;
• open a support ticket;
• participate in surveys, promotions, or events;
• subscribe to newsletters or marketing communications; or
• communicate with us for sales, partnership, or compliance purposes.

This information may include:

• full name;
• company name;
• email address;
• telephone number;
• billing address or mailing address;
• account login details;
• payment information;
• tax-related information;
• government-issued identification information, where required for verification, fraud prevention, or compliance; and
• content of communications you send to us.

1.2 Personal Data We Obtain from Third Parties

In certain circumstances, we may collect personal data about you from third parties, affiliates, subsidiaries, payment processors, fraud prevention vendors, analytics providers, advertising partners, or publicly available sources for business or commercial purposes.

This information may include:

• contact information;
• payment verification data;
• fraud risk indicators;
• transaction confirmation data;
• professional or business-related information;
• marketing attribution data;
• public profile or social media information; and
• preferences and inferences related to your interest in our Services.

We may combine information obtained from third parties with information you provide to us directly.

1.3 Information We Automatically Collect

When you access or use the Services, we may automatically collect certain technical and usage information for business, commercial, security, and operational purposes.

This information may include:

• IP address;
• browser type and version;
• device identifiers;
• operating system and device information;
• language and time zone settings;
• referral URLs;
• login dates and times;
• account activity logs;
• control panel usage records;
• API request logs;
• order history and subscription status;
• traffic and usage statistics; and
• network and security event logs.

1.4 VPS Service Operational Data

Because PlatoVPS provides VPS and cloud infrastructure services, we may also process service-related operational data necessary to provision, maintain, secure, and improve the Services.

This may include:

• server instance identifiers;
• assigned IP addresses;
• resource usage data, such as CPU, memory, disk, and bandwidth consumption;
• infrastructure monitoring data;
• uptime and performance metrics;
• system event and diagnostic logs;
• abuse reports;
• suspicious access attempts; and
• anti-spam, anti-fraud, and anti-abuse records.

We generally do not actively monitor the contents of your VPS instance unless doing so is necessary to:

• comply with applicable law;
• respond to legal process;
• investigate abuse, fraud, spam, malware, network attacks, or security incidents;
• protect the integrity, availability, or security of our infrastructure;
• provide technical support requested by you; or
• enforce our Terms of Service or Acceptable Use Policy.

1.5 Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies to:

• keep users signed in;
• remember preferences;
• improve site performance;
• analyze traffic and usage;
• enhance security; and
• measure marketing effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of the Services.

---

2. How We Use Personal Data

We collect personal data primarily to provide the Services you request and to operate a reliable VPS platform. Depending on the circumstances, we process personal data based on consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

2.1 To Provide the Services

We use personal data to:

• create and manage user accounts;
• provision VPS instances and related services;
• process orders, renewals, upgrades, downgrades, and cancellations;
• provide customer support and technical assistance; and
• send administrative communications, invoices, renewal reminders, and service-related notices.

2.2 To Manage Accounts and Verification

We use personal data to:

• verify identity;
• authenticate accounts;
• maintain account security;
• detect unauthorized access; and
• comply with payment, fraud prevention, or regulatory verification requirements.

2.3 To Process Payments and Billing

We use personal data to:

• process payments;
• verify billing information;
• prevent fraudulent transactions;
• issue invoices and receipts;
• manage refunds, disputes, and chargebacks; and
• comply with tax and accounting requirements.

2.4 To Communicate With You

With your consent, or where permitted by applicable law, we may use your personal data to:

• send newsletters;
• provide product updates;
• notify you about promotions or events;
• share announcements about new features, plans, or improvements; and
• respond to inquiries, complaints, or legal requests.

You may unsubscribe from marketing emails at any time using the unsubscribe instructions contained in the message.

2.5 For Security, Abuse Prevention, and Legal Compliance

We use personal data and technical data to:

• detect, prevent, mitigate, and investigate fraud;
• identify spam, phishing, malware, bot activity, and abuse;
• prevent DDoS attacks, unauthorized access, and malicious traffic;
• enforce our Terms of Service and Acceptable Use Policy;
• protect our systems, users, partners, and the public; and
• comply with legal obligations, court orders, subpoenas, and lawful requests from competent authorities.

2.6 To Improve and Develop the Services

We use personal data to:

• troubleshoot technical issues;
• analyze usage patterns;
• improve user experience;
• optimize infrastructure performance; and
• develop new features, services, and business operations.

2.7 To Personalize User Experience

We may use personal data and browsing behavior to:

• personalize your experience on our website or client area;
• recommend relevant products or service options;
• display content tailored to your region, language, or usage profile; and
• evaluate the effectiveness of marketing campaigns.

---

3. How We Share Personal Data

We may share personal data only in the circumstances described below.

3.1 Affiliates and Service Providers

We may share personal data with our affiliates and third-party service providers that perform services on our behalf, including providers of:

• payment processing;
• billing systems;
• customer support tools;
• hosting and infrastructure;
• data storage;
• fraud detection;
• security monitoring;
• email delivery; and
• analytics and reporting.

These parties are authorized to use personal data only as necessary to provide services to us or as otherwise permitted by applicable law.

3.2 Data Centers, Infrastructure, and Network Partners

As a VPS provider, we may share necessary information with data center operators, server suppliers, network carriers, IP address providers, and infrastructure partners in order to:

• provision and maintain Services;
• deliver connectivity and computing resources;
• investigate outages or incidents; and
• protect network integrity and availability.

3.3 Advertising and Analytics Partners

Subject to applicable legal requirements, we may share limited information with advertising, analytics, and attribution partners to measure traffic, improve campaigns, and present relevant promotions.

3.4 Law Enforcement and Legal Process

We may disclose personal data if required to do so by law or if we reasonably believe that such disclosure is necessary to:

• comply with a legal obligation;
• respond to lawful requests by public authorities;
• investigate suspected illegal activity;
• enforce our agreements or policies; or
• protect our rights, property, systems, users, or safety, or those of others.

3.5 Business Transfers

Your personal data may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction. Where required by law, we will take reasonable steps to provide notice.

3.6 With Your Consent

We may disclose personal data to other third parties when you direct us to do so or otherwise provide your consent.

---

4. Data Protection Rights

Applicable privacy laws may provide you with certain rights over the personal data we hold about you. These rights are not absolute and may depend on your location and the nature of the processing.

4.1 Your Rights May Include

• the right to access your personal data;
• the right to obtain a copy of your personal data;
• the right to correct inaccurate or incomplete personal data;
• the right to request deletion of your personal data;
• the right to restrict certain processing;
• the right to object to certain processing;
• the right to withdraw consent where processing is based on consent;
• the right to data portability, where applicable; and
• the right to lodge a complaint with a competent data protection authority.

4.2 Exercising Your Rights

To exercise your rights, please contact us at:

developer@platomaster.com

We may request information necessary to verify your identity and process your request. If we are unable to comply with your request, we will explain why, subject to applicable law.

---

5. International Data Transfers

Because our business operates internationally, your personal data may be stored, accessed, processed, or transferred outside your country or region, including in jurisdictions where we, our affiliates, service providers, or infrastructure partners maintain facilities or personnel.

Where required by applicable law, we take appropriate measures to safeguard international transfers of personal data, including contractual and organizational protections.

---

6. Data Retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;
• maintain your account;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• enforce agreements;
• maintain business records; and
• prevent fraud, abuse, and security incidents.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

---

7. Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

However, no method of transmission over the Internet and no method of electronic storage is completely secure. As a result, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and using secure practices when interacting with the Services.

---

8. Third-Party Services

This Privacy Policy does not apply to third-party websites, applications, products, or services that may be linked to, integrated with, or accessible through our Services.

This may include:

• payment gateways;
• third-party domain services;
• software integrations;
• analytics tools; and
• social media platforms.

We encourage you to review the privacy policies of those third parties before providing your personal data to them.

---

9. Children's Privacy

The Services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from individuals under 16. If you believe that a minor has provided us with personal data, please contact us so that we can take appropriate action.

---

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technologies, or data practices.

When we update this Privacy Policy, we will post the revised version on this page and update the Effective Date above. Your continued use of the Services after any update constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by applicable law.

---

11. Contact Information

For questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact:

Plato Master Technology Limited Registration No.: 76681567 Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG Email: developer@platomaster.com