Privacy Policy

Effective Date: July 17, 2026
Last Updated: July 17, 2026

TokenOff ("TokenOff", "we", "us", or "our") is operated by Plato Master Technology Limited. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access or use our website, platform, APIs, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Company Name: Plato Master Technology Limited
Registration No.: 76681567
Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
Contact Email: developer@platomaster.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect from:

• visitors to our website;
• users who register for an account;
• customers who purchase or use our proxy services for AI model providers, including but not limited to Claude, OpenAI, and Gemini;
• individuals who contact us for support, business inquiries, or other communications.

This Privacy Policy does not apply to third-party websites, products, or services that may be linked from or integrated with our Services.

3. Information We Collect

We may collect the following categories of information:

3.1 Information You Provide Directly

• account registration information, such as your name, email address, username, password, and company name (if applicable);
• billing and transaction information, such as purchase history, invoicing details, and payment status;
• communications you send to us, including support requests, feedback, and other correspondence;
• any other information you choose to provide when using the Services.

3.2 Information Collected Automatically

• device information, such as browser type, operating system, device identifiers, and IP address;
• log data, such as access times, pages viewed, referring URLs, API usage logs, and system activity;
• usage data, such as interactions with our website, dashboard, and APIs;
• cookie and similar tracking technology data.

3.3 AI Request and Usage Data

Because TokenOff provides proxy access to third-party AI model services, we may process data related to:

• prompts, inputs, instructions, files, or other content submitted through the Services;
• outputs returned by supported AI model providers;
• model usage metadata, token counts, timestamps, latency, error logs, and routing records.

You are responsible for ensuring that you have all necessary rights, consents, and legal bases to submit content to the Services.

4. How We Use Information

We may use personal information for the following purposes:

• to provide, operate, maintain, and improve the Services;
• to create and manage user accounts;
• to process payments, billing, and account transactions;
• to monitor usage, performance, security, and technical functionality;
• to provide customer support and respond to inquiries;
• to prevent fraud, abuse, unauthorized access, and other harmful activity;
• to enforce our Terms of Service and other policies;
• to comply with legal obligations, lawful requests, and regulatory requirements;
• to conduct analytics, troubleshooting, debugging, and service optimization;
• to send service-related notices, security alerts, administrative messages, and other operational communications.

We may also use aggregated, de-identified, or anonymized data for analytics, research, and business operations to the extent permitted by law.

5. Legal Bases for Processing

Depending on your location and applicable law, we may process personal information on one or more of the following legal bases:

• performance of a contract;
• legitimate interests, including operating and securing the Services;
• compliance with legal obligations;
• your consent, where required by law.

6. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers and processors: with vendors that support hosting, infrastructure, analytics, payment processing, customer support, security, and communications;
• AI model and upstream providers: where necessary to route requests and deliver outputs through third-party providers such as Claude, OpenAI, Gemini, or related infrastructure partners;
• Corporate transactions: in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction;
• Legal and compliance purposes: where required by law, regulation, legal process, or governmental request, or where necessary to protect rights, safety, and property;
• With your direction or consent: where you request or authorize us to share information.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide the Services;
• maintain account and transaction records;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes and enforce agreements;
• detect and prevent fraud, abuse, and security incidents.

Retention periods may vary depending on the nature of the data and legal requirements.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be collected, processed, stored, and transferred in jurisdictions outside your country or region, including jurisdictions that may have different data protection laws. By using the Services, you acknowledge and, where required, consent to such transfers.

10. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• operate and secure the website and platform;
• remember user preferences;
• analyze traffic and usage patterns;
• improve user experience and service performance.

You may control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Services.

11. Your Rights and Choices

Depending on applicable law, you may have the right to:

• access personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• object to or restrict certain processing;
• request portability of your personal information;
• withdraw consent where processing is based on consent.

To exercise your rights, contact us at developer@platomaster.com. We may need to verify your identity before processing your request. We may also retain certain information as required or permitted by law.

12. Children’s Privacy

The Services are not directed to children, and we do not knowingly collect personal information from individuals under the age required by applicable law to use the Services. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Services

Our Services may rely on or integrate with third-party services, including payment processors, infrastructure providers, analytics tools, and upstream AI model providers. Their handling of data is governed by their own terms and privacy policies, and we are not responsible for the privacy practices of third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the website, platform, or by other reasonable means. The "Last Updated" date at the top indicates when this Privacy Policy was last revised.

Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

Plato Master Technology Limited
RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
Email: developer@platomaster.com