Effective Date: July 17, 2026
This Refund & Cancellation Policy ("Policy") explains how cancellations, renewals, service terminations, billing finality, and refund requests are handled for the services provided by Plato Master Technology Limited, operating under the brand PlatoVPS ("Plato Master", "PlatoVPS", "we", "us", or "our").
This Policy forms part of and should be read together with our Terms of Service and any applicable product terms, order forms, service descriptions, or billing notices. In the event of any inconsistency, this Policy applies specifically to refund, cancellation, and billing-finality matters unless otherwise required by applicable law.
Company Name: Plato Master Technology Limited
Registration No.: 76681567
Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
Contact Email: developer@platomaster.com
PlatoVPS provides digital infrastructure services, including but not limited to virtual private servers, cloud resources, IP allocations, storage, networking, backup options, licenses, and related technical services.
Because these services involve immediate resource allocation, reservation of capacity, infrastructure costs, licensing commitments, anti-fraud processing, provisioning effort, and ongoing operational overhead, all payments made to PlatoVPS are final and non-refundable, except where a refund is expressly required by applicable law or expressly approved by us in writing at our sole discretion.
By purchasing, activating, renewing, funding, or using any Service, you acknowledge and agree to this Policy.
Unless otherwise required by applicable law, we do not provide refunds, whether full or partial, for any of the following:
We do not provide prorated refunds or credits for:
A purchase is not refundable because you:
Our Services are digital, on-demand, and infrastructure-based. In many cases, Service performance begins immediately after payment, account activation, resource reservation, provisioning, or deployment.
Once a Service has been provisioned, scheduled for provisioning, or made available to your account, the associated fees are deemed earned and non-refundable, subject only to mandatory rights under applicable law.
You acknowledge that:
For these reasons, refunds are not offered as a standard policy.
This section explains what happens when you cancel a Service.
If your Service is set to renew automatically, you may cancel the renewal before the next billing date.
Cancellation prevents future renewal charges only. Cancellation does not:
Unless otherwise stated in the product interface or requested by you, a canceled recurring Service may remain active until the end of the already-paid billing term, after which it will expire and will not renew.
If you request immediate termination, instance destruction, or resource deletion before the billing period ends, no refund, credit, or unused-time compensation will be provided.
You are solely responsible for managing your subscriptions, recurring services, and billing settings through your account portal or by timely contacting support where manual handling is required.
Failure to cancel before the renewal date will result in the renewal charge remaining due and non-refundable.
Certain Services are offered on a recurring basis and automatically renew unless canceled in advance.
By purchasing a recurring Service, you authorize us to:
If a recurring invoice is successfully charged, the resulting payment is non-refundable.
It is your responsibility to ensure that:
Unless explicitly stated otherwise in writing:
We may modify, restrict, or discontinue promotions at any time.
Any balance added to your account, wallet, prepaid billing profile, or service credit balance is non-refundable, unless otherwise required by law.
This includes:
Such balances:
If your account is suspended or terminated for violation of our Terms, any remaining balance may be forfeited to the extent permitted by applicable law.
Orders involving reserved inventory, manual provisioning, dedicated hardware dependencies, custom networking, special routing, licensed software commitments, compliance handling, migration assistance, or individually negotiated commercial terms are strictly non-refundable once accepted, scheduled, or provisioned.
This applies even if:
If you upgrade a Service, additional charges may apply immediately or from the next billing cycle, depending on the product design.
Upgrade fees are non-refundable once applied.
If you downgrade a Service, the downgrade may take effect immediately, at the next renewal, or at another designated time depending on the Service.
Downgrades do not entitle you to any refund, prorated credit, or retroactive price adjustment for the unused portion of the higher-tier Service.
If you remove add-ons, IPs, storage, backups, licenses, or other attached resources before the end of a billing cycle, no refund or prorated credit will be issued unless we expressly state otherwise.
Refunds are not granted because of:
Any service credits for availability issues will apply only if expressly provided under a separate Service Level Agreement (SLA), if any. In the absence of such an SLA, no refund, compensation, or credit is owed for downtime or performance issues.
No refund will be issued if a Service is suspended, restricted, null-routed, or terminated due to:
Administrative review, suspension, or termination for abuse-related reasons does not entitle you to any compensation.
If you initiate a chargeback, payment reversal, or payment dispute without a valid legal basis, we may, to the extent permitted by law:
All billing disputes should first be submitted to us at developer@platomaster.com so that we have an opportunity to review and address the matter before a formal payment dispute is initiated.
Although PlatoVPS's standard policy is that payments are non-refundable, we may, in exceptional circumstances and at our sole discretion, consider providing:
Any such resolution:
If you believe you have been charged in error, you must notify us within seven (7) calendar days of the charge or invoice date by emailing developer@platomaster.com.
Your request should include:
If we determine that a verifiable billing error occurred and was directly caused by us, we may, at our sole discretion, issue a corrected invoice, service credit, or other appropriate adjustment. Such correction does not make any other payment refundable.
Before canceling, terminating, deleting, or allowing any Service to expire, you are solely responsible for exporting, migrating, and backing up all data, configurations, snapshots, images, logs, licenses, and other materials you wish to retain.
We are not obligated to preserve data after Service termination, and cancellation or termination does not entitle you to any refund on the basis of data loss, migration difficulty, or failure to make backups.
If we do not strictly enforce this Policy in a particular case, that does not waive our right to enforce it in any future case.
We may amend this Policy from time to time for legal, regulatory, operational, anti-fraud, technical, or commercial reasons.
The updated version becomes effective upon publication unless a later effective date is stated.
Your continued use of the Services after the effective date of the updated Policy constitutes your acceptance of the revised version.
This Policy shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles, unless otherwise required by applicable consumer protection law.
If you have questions about this Policy or wish to report a suspected billing error, please contact:
Plato Master Technology Limited
Email: developer@platomaster.com