Effective Date: July 17, 2026
These Terms of Service ("Terms") govern your access to and use of the PlatoVPS services, websites, platform, control panel, APIs, software, and related infrastructure services provided by Plato Master Technology Limited ("Plato Master", "PlatoVPS", "we", "us", or "our").
Please read these Terms carefully before purchasing, accessing, or using any of our Services.
The Services are provided by:
Company Name: Plato Master Technology Limited
Registration No.: 76681567
Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
Contact Email: developer@platomaster.com
By creating an account, placing an order, accessing, or using any of our Services, you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not access or use the Services.
PlatoVPS provides virtual private server services, compute instances, cloud hosting resources, storage, networking, IP allocation, management tools, APIs, support services, and related digital infrastructure services (collectively, the "Services").
We may offer Services on a prepaid, subscription, usage-based, or custom billing basis, depending on the product or plan purchased.
We may modify, improve, suspend, replace, or discontinue any part of the Services from time to time.
You represent and warrant that:
To use the Services, you must create an account and provide requested information, including billing and contact details.
You must keep your account information accurate and up to date.
You are solely responsible for:
If you become aware of any unauthorized access or security incident involving your account, you must notify us immediately.
Accounts are personal or entity-specific and may not be sold, assigned, shared, or transferred without our prior written consent.
After your order is placed and payment is successfully received, we will use commercially reasonable efforts to provision the purchased Services.
Under normal operating conditions, PlatoVPS virtual private server (VPS) hosting services are typically provisioned automatically within 10 to 30 minutes after successful payment and order acceptance.
Once the Service has been provisioned, the relevant account credentials, access details, or activation information will be sent to the registered email address associated with your account.
The stated provisioning timeframe is an estimated standard delivery window only and does not constitute an unconditional guarantee of activation within a fixed period.
Provisioning may be delayed or suspended in cases including, without limitation:
You are responsible for ensuring that your registered email address is valid, accessible, and capable of receiving service-related communications from us.
We are not responsible for delivery issues caused by spam filtering, blocked messages, invalid email addresses, mailbox errors, or your failure to review messages sent to your registered email address.
We reserve the right to manually review, delay, suspend, or reject any order where reasonably necessary for fraud prevention, compliance, technical feasibility, service availability, or policy enforcement.
In such cases, activation may take longer than the standard delivery window, or the order may be canceled in accordance with our Terms and applicable policies.
This section explains how charges work for PlatoVPS Services.
You agree to pay all fees, charges, taxes, and applicable governmental levies associated with your use of the Services.
Charges may include:
Depending on the Service, billing may be:
Where a Service is sold on a recurring basis, it will automatically renew for the same or successive billing period unless canceled before the renewal date.
By purchasing a recurring Service, you authorize us to charge your selected payment method automatically on each renewal date.
Certain Services may be billed based on actual resource consumption, including but not limited to compute time, bandwidth, storage, snapshots, IP addresses, backups, licenses, or other measurable usage.
You are responsible for monitoring your usage through the control panel or other tools we provide.
Prices may be displayed exclusive of taxes unless otherwise stated. You are responsible for all applicable taxes and duties associated with your purchase and use of the Services, except taxes imposed on our net income.
By providing a payment method, you represent that:
If a payment fails, we may:
We may change pricing from time to time. Any pricing change will generally apply prospectively and, for recurring Services, become effective upon the next renewal or billing cycle unless otherwise stated.
This section distinguishes between cancellation by you and suspension or termination by us.
You may cancel a recurring Service at any time through your account portal or by contacting support, subject to any product-specific procedures.
Cancellation stops future renewals. Unless otherwise expressly stated, cancellation does not entitle you to a refund for the unused portion of the current billing period.
You are responsible for backing up your data before canceling or deleting any Service. Once a VPS instance or related Service is terminated or deleted, its data may be permanently erased and may not be recoverable.
Unless otherwise required by applicable law or expressly stated in writing:
If we choose, at our sole discretion, to issue a refund or service credit in an exceptional case, such action does not create an obligation to do so in future cases.
We reserve the right to deny refunds where we detect fraud, abuse, chargeback risk, repeated refund requests, policy circumvention, or violations of these Terms.
The Services must be used lawfully, responsibly, and without causing harm to us, our infrastructure, or third parties.
You may not use, attempt to use, or permit others to use the Services for any unlawful, prohibited, abusive, or harmful purpose.
Prohibited activities include, without limitation:
You may not use the Services in a manner that unreasonably consumes shared resources or negatively affects other customers, including excessive CPU, I/O, memory, network, or abuse-related activity beyond the intended technical scope of the purchased Service.
You are solely responsible for ensuring that your use of the Services, and the data and content you store, transmit, or process, comply with all applicable laws and regulations.
We may investigate suspected violations and may take action including traffic filtering, service restrictions, suspension, null-routing, account review, data preservation where legally required, or immediate termination.
You retain responsibility for your applications, workloads, configurations, and data stored in or transmitted through the Services.
Unless expressly stated as part of a paid backup or managed service offering, we do not guarantee that any data will be backed up, recoverable, or retained after deletion, suspension, expiration, or termination.
You are solely responsible for maintaining independent backups and disaster recovery procedures appropriate for your use case.
Any IP addresses, ASN-related resources, network assignments, or similar resources made available by us remain under our control or the control of our upstream providers unless expressly agreed otherwise in writing.
We may reassign, withdraw, or remap IP addresses or related network resources where reasonably necessary for operational, technical, legal, abuse-prevention, or provider-related reasons.
You acquire no ownership rights in any such resources.
We aim to provide reliable Services, but availability is not guaranteed unless expressly set out in a separate service level agreement ("SLA").
We may perform maintenance, upgrades, emergency interventions, abuse mitigation, or infrastructure changes that affect availability, performance, or configuration.
Any support commitments, response times, or service credits apply only if expressly stated in a separate SLA or support policy.
We may suspend, restrict, or terminate any account or Service immediately, with or without prior notice where reasonably necessary, including where:
Where appropriate, we may give you an opportunity to remedy the issue. In serious cases, we may act immediately.
Suspension or termination does not relieve you of your obligation to pay accrued charges.
All rights, title, and interest in and to the Services, platform, website, software, control panel, branding, documentation, and related materials are owned by or licensed to Plato Master.
These Terms do not transfer any intellectual property rights to you except for the limited right to use the Services in accordance with these Terms.
You may not copy, modify, reverse engineer, decompile, disassemble, resell, sublicense, scrape, or create derivative works from our Services except to the extent such restriction is prohibited by applicable law.
If you provide suggestions, ideas, enhancement requests, or other feedback regarding the Services, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free right to use, modify, implement, and exploit that feedback without restriction or compensation.
The Services may interoperate with or include third-party software, licenses, operating systems, control panels, payment processors, cloud vendors, data center providers, or other third-party services.
We are not responsible for third-party products or services except to the extent required by applicable law.
Your use of certain third-party components may be subject to separate license terms or policies.
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
We do not warrant that the Services will be uninterrupted, secure, error-free, always available, or fit for your particular purpose.
We disclaim all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
You acknowledge that complex infrastructure services may experience outages, delays, misconfigurations, vulnerabilities, packet loss, hardware failure, upstream routing issues, cyberattacks, software defects, and other operational risks.
To the fullest extent permitted by applicable law:
Our total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the total amount paid by you to us for the affected Service during the three (3) months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by applicable law.
You agree to indemnify, defend, and hold harmless Plato Master, its affiliates, directors, officers, employees, agents, contractors, and suppliers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:
You represent and warrant that:
We may suspend or terminate Services where we believe sanctions, export control, or compliance risks exist.
Our collection and processing of personal data are governed by our Privacy Policy, as updated from time to time.
You are responsible for ensuring that you have a lawful basis to collect, use, host, transfer, and process any personal data or regulated data uploaded to or processed through the Services.
Where required, you are responsible for entering into any necessary data processing agreements with your own customers or end users.
We may amend these Terms from time to time for legal, operational, security, technical, or commercial reasons.
Updated Terms become effective when published, unless a later effective date is stated.
Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.
Any dispute, controversy, or claim arising out of or in connection with these Terms or the Services shall first be attempted to be resolved through good-faith negotiations by written notice to developer@platomaster.com.
If the dispute is not resolved within thirty (30) days, it shall be finally resolved by arbitration in Hong Kong, in the English language, by one arbitrator, in accordance with the arbitration rules in force at the time of filing, unless otherwise required by applicable law.
The arbitral award shall be final and binding on the parties.
To the extent permitted by applicable law, you and Plato Master agree that each party may bring claims only in its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
These Terms constitute the entire agreement between you and Plato Master regarding the Services, unless supplemented by a separate order form, SLA, enterprise agreement, or policy expressly incorporated by reference.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
Failure to enforce any provision of these Terms is not a waiver of that provision.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructuring, or sale of assets.
The English version of these Terms shall prevail in the event of any inconsistency with any translated version.
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including force majeure, data center outages, upstream provider failures, war, cyberattacks, natural disasters, labor disputes, government actions, or internet infrastructure failures.
If you have any questions regarding these Terms, please contact:
Plato Master Technology Limited
Email: developer@platomaster.com