Terms of Service

Effective Date: July 17, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Plato Master Technology Limited, operating as TokenOff ("TokenOff", "we", "us", or "our").

Company Information

• Company Name: Plato Master Technology Limited
• Registration No.: 76681567
• Registered Address: RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
• Contact Email: developer@platomaster.com

By accessing or using TokenOff’s website, platform, APIs, and related services (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Eligibility

You may use the Services only if:

• you have legal capacity to enter into a binding agreement;
• your use of the Services is not prohibited by applicable law;
• you comply with these Terms and all applicable laws and regulations.

If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Description of Services

TokenOff provides proxy and access-related services for third-party AI models and related infrastructure, including services associated with Claude, OpenAI, and Gemini model ecosystems.

We may add, modify, suspend, or discontinue any part of the Services at any time, with or without notice, to the extent permitted by law.

3. Account Registration and Security

To access certain features, you may need to create an account. You agree to:

• provide accurate, current, and complete information;
• maintain and promptly update your information;
• keep your login credentials secure;
• be responsible for all activities under your account.

You must notify us immediately of any unauthorized use of your account or security breach.

4. Acceptable Use

You agree not to use the Services to:

• violate any applicable law, regulation, or third-party right;
• infringe intellectual property, privacy, publicity, or contractual rights;
• transmit unlawful, fraudulent, deceptive, defamatory, obscene, or harmful content;
• engage in abuse, harassment, or threats;
• distribute malware, spyware, or malicious code;
• interfere with, disrupt, or compromise the integrity, security, or availability of the Services;
• attempt unauthorized access to systems or accounts;
• circumvent rate limits, billing mechanisms, access restrictions, or protective measures;
• use the Services for illegal surveillance, phishing, spam, or fraud;
• submit content or prompts in violation of upstream provider policies;
• use the Services in a way that may expose TokenOff or upstream providers to legal or regulatory risk.

We reserve the right to investigate and take action, including suspension or termination, for violations of these Terms.

5. Upstream Providers and Third-Party Dependencies

The Services may depend on third-party model providers, infrastructure providers, and payment processors. TokenOff does not control and is not responsible for:

• availability of third-party services;
• model behavior, outputs, interruptions, or policy changes;
• third-party decisions to block, limit, or modify access;
• acts or omissions of external providers.

Your use of routed model services may also be subject to the terms, usage policies, and restrictions imposed by those upstream providers.

6. Fees, Billing, and Usage

You agree to pay all applicable fees associated with your use of the Services.

6.1 Billing

Fees may be based on:

• subscription plans;
• prepaid balances;
• usage-based charges;
• overage fees;
• taxes or applicable governmental charges.

6.2 Pricing Changes

We may change pricing, billing methods, plan structures, or usage rules at any time. Updated pricing will apply prospectively unless otherwise stated.

6.3 Payment Responsibility

You are responsible for:

• maintaining valid payment information;
• all usage under your account;
• any taxes, duties, or governmental charges applicable to your purchases or use.

Failure to pay may result in suspension or termination of access.

7. Delivery of Tokens and Service Fulfillment

For purchases involving account balance top-ups, prepaid usage credits, or Tokens made through the TokenOff platform, delivery is fulfilled electronically through automated system processing.

Unless otherwise stated on the platform:

• after a successful payment is confirmed, purchased Tokens will be automatically credited to your account balance within five (5) minutes;
• delivery is deemed completed once the corresponding Tokens, credits, or balance are reflected in your TokenOff account;
• you are responsible for verifying that your account information is accurate before submitting payment;
• delays caused by payment processor review, banking systems, network interruption, force majeure events, fraud prevention measures, maintenance, or other circumstances beyond our reasonable control may affect delivery timing.

If your payment is successfully completed but the Tokens are not credited within five (5) minutes, you should contact us promptly at developer@platomaster.com with relevant transaction details for review.

TokenOff reserves the right to withhold, delay, or reject crediting where reasonably necessary for fraud prevention, compliance review, security verification, technical investigation, or legal obligations.

8. No Refunds

All purchases, payments, subscriptions, prepaid balances, credits, and usage charges are final and non-refundable, except where required by applicable law.

Please review our Refund & Cancellation Policy for more details.

9. Cancellation and Suspension

You may stop using the Services at any time. Unless otherwise expressly stated, cancellation of your account or subscription does not entitle you to any refund, whether full or partial.

We may suspend, restrict, or terminate your access immediately if:

• you violate these Terms;
• payment fails or remains overdue;
• your use poses security, legal, operational, or reputational risk;
• required by law, regulation, court order, or third-party provider action;
• we discontinue the Services or a portion thereof.

10. User Content and Responsibility

You retain any rights you may have in content you submit through the Services, subject to rights necessary for us to operate the Services.

You represent and warrant that:

• you have all necessary rights and permissions to submit the content;
• your content and use of the Services do not violate law or third-party rights;
• you are solely responsible for prompts, inputs, outputs use, and downstream consequences.

TokenOff does not claim ownership of your content, but you grant us a limited right to process, transmit, store, and use such content as necessary to provide, secure, and improve the Services, and to comply with legal obligations.

11. Intellectual Property

The Services, including software, branding, design, text, logos, interfaces, and other materials provided by TokenOff, are protected by applicable intellectual property laws.

Except as expressly permitted, you may not:

• copy, modify, distribute, sell, lease, reverse engineer, decompile, or create derivative works from the Services;
• remove proprietary notices;
• use our name, trademarks, or branding without prior written permission.

12. Service Availability

We aim to provide reliable Services, but we do not guarantee that the Services will be uninterrupted, error-free, secure, or always available.

Maintenance, outages, third-party disruptions, abuse controls, force majeure events, or technical failures may affect availability.

13. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOKENOFF DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not guarantee:

• accuracy, quality, legality, or reliability of model outputs;
• uninterrupted or error-free operation;
• compatibility with your systems or intended use;
• that outputs are unique, safe, compliant, or suitable for high-risk decisions.

You are solely responsible for reviewing and validating outputs before relying on them.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TOKENOFF AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF TOKENOFF FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO TOKENOFF FOR THE SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless TokenOff, Plato Master Technology Limited, and their affiliates, directors, officers, employees, agents, and contractors from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use of the Services;
• your content;
• your violation of these Terms;
• your violation of applicable law or third-party rights.

16. Compliance With Laws

You agree to comply with all applicable laws, regulations, sanctions rules, export control rules, and industry requirements in connection with your use of the Services.

You must not use the Services in prohibited jurisdictions or for prohibited end uses.

17. Privacy

Your use of the Services is also governed by our Privacy Policy.

18. Modifications to the Terms

We may revise these Terms from time to time. The updated Terms will be posted with a revised Effective Date. Continued use of the Services after the revised Terms become effective constitutes acceptance of the revised Terms.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of laws principles.

Any dispute arising out of or in connection with these Terms or the Services shall be submitted to the courts of Hong Kong, unless otherwise required by applicable law.

20. Miscellaneous

• If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect.
• Our failure to enforce any provision is not a waiver of that provision.
• These Terms, together with any applicable policies, constitute the entire agreement between you and TokenOff regarding the Services.
• You may not assign these Terms without our prior written consent. We may assign these Terms as part of a corporate transaction or otherwise.

21. Contact Information

Plato Master Technology Limited
Registration No.: 76681567
RM11, 13/F, BLK C, WONG KING IND. BLD., 192-198 CHOI HUNG RD, SAN PO KONG, HONG KONG
Email: developer@platomaster.com